Shipping Policies

Overview

We aim to provide reliable, timely, and cost-effective shipping for all orders placed through our online store. This Shipping Policy outlines how and when your beauty products will be shipped, associated costs, and what to expect after placing an order.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Orders placed after 2:00 pm (AEST) will be processed the following business day.

  • During peak periods, promotions, or new product launches, processing times may be slightly extended.

Shipping Destinations

We currently ship to:

  • Australia (Domestic Shipping)

  • International destinations (selected countries – availability shown at checkout)

If your location is not listed, please contact us prior to placing an order.

Shipping Methods & Delivery Timeframes

Domestic (Australia)

  • Standard Shipping: 3–10 business days

  • Express Shipping: 1–7 business days

International Shipping

  • Standard International: 7–21 business days (depending on destination and customs clearance)

Delivery times are estimates only and may vary due to carrier delays, weather events, or customs processing.

Shipping Costs

  • Shipping fees are calculated at checkout based on order weight, size, and destination.

  • Free shipping may be offered during promotional periods or for orders over a specified value (as advertised on the website).

  • Any applicable duties, taxes, or customs charges for international orders are the responsibility of the customer.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking details.

  • Tracking information may take up to 24 hours to become active.

Packaging & Handling

  • All beauty products are carefully packed to ensure they arrive safely.

  • Liquid and fragile items are sealed and cushioned to minimise the risk of leakage or damage during transit.

  • We use tamper-evident and eco-conscious packaging where possible.

Delays & Carrier Issues

While we work closely with our delivery partners, we are not responsible for delays caused by:

  • Courier network disruptions

  • Customs clearance delays

  • Incorrect or incomplete delivery information provided by the customer

Damaged, Lost, or Missing Orders

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

  • If your order is lost in transit, we will work with the carrier to investigate and provide a resolution.

  • Claims submitted outside the stated timeframe may not be eligible for replacement or refund.

Incorrect Address Policy

  • Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect addresses may incur a reshipping fee.

Hazardous & Restricted Items

Some beauty products (e.g., aerosols, alcohol-based items) may be subject to shipping restrictions. These items:

  • May require ground transport only

  • Cannot be shipped to certain international locations

Any restrictions will be clearly communicated at checkout.

Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on our website.

Returns & Refunds Policy

Overview

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, this Returns & Refunds Policy outlines your rights and the process for returning beauty products purchased from our online store.

Change of Mind Returns

  • We accept change-of-mind returns within 7 days of delivery.

  • Items must be unused, unopened, and in their original packaging.

  • Due to hygiene and safety reasons, opened or used beauty products cannot be returned.

  • Return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect:

  • Please contact us within 48 hours of receiving your order.

  • Provide your order number, a description of the issue, and clear photos where applicable.

  • Once assessed, we will offer a replacement, store credit, or refund in accordance with Australian Consumer Law.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Opened or used cosmetics or skincare products

  • Gift cards

  • Promotional or clearance items (unless faulty)

How to Initiate a Return

  1. Contact our customer support team at support@yourstore.com with your order details.

  2. Wait for return approval and instructions before sending any items back.

  3. Securely package the item and include proof of purchase.

Returns sent without prior approval may not be accepted.

Refunds

  • Approved refunds will be processed back to the original payment method.

  • Refunds are typically processed within 5–10 business days after the returned item is received and inspected.

  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

  • We do not offer direct exchanges. Please place a new order once your return has been approved and processed.

Compliance With Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

If you have any questions about shipping, returns, or refunds, please contact us at: Email: support@yourstore.com